Shipping, Refunds & Returns Policy

SHIPPING POLICY

This article sets out the shipping policy that applies to customers that make a purchase at our website. If you have any questions, please contact our customer service team.

Shipping Options & Delivery Costs

We offer the following shipping options - you will be asked to select a shipping method at checkout.

The following shipping rates apply:

[insert shipping rates here]

Order Processing Time

All orders placed before [enter time and days applicable here] are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.

Delivery Address & P.O. Boxes

Please note that we are unable to modify the delivery address once you have placed your order. [provide if you ship to PO Boxes here]

International Orders

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.